Trucking News – April 2021


Roadex Services Ltd., a specialty hauler focusing on RV transport, is based in Saskatoon, Saskatchewan. They are a long-time Axon client who we recently had a chance to connect with for an interview. This is what Jaclyn Sander had to say about her 20 years of experience with Axon Software.

My name is Jaclyn Sander and I’m one of the owners at Roadex Services. My main job here is to manage the accounting and administration side of things.

Can you tell us a bit about the company?

We are located in Saskatoon, Saskatchewan. We specialize mostly in RV transportation and we do general freight as well. I started using Axon in 2000, so 20 years now. It has been great. We’ve been through all the changes that Axon has done over the years. It’s always easy to learn the new steps and the new innovative things they put in to help make our lives easier. The ones we use are easy to learn. The ones we don’t use often, it’s just a phone call and we know it right away.

Would you say Axon Software has made your working life easier?

It has been excellent. I do a lot of the training here for new staff, and I do a lot of the financial reporting and budgeting. A lot of numbers, but it’s really simple. Axon has an excellent reporting program, which I especially like. It is excellent in that I can find any information from any aspect of our business, whether it’s trucking, accounting, operations, or safety. I can easily pull up any information I need, either from the reporting system itself or from the financial side where it offers different types of financial reporting. It allows me to budget. It allows me to see our margins, our revenues, truck margins and revenues, as well as anything else I could possibly want to know. When I’m creating the reports, if there is ever a question of how to get it, I just call Axon Support and they can usually help me out with a formula or something. Support is awesome. Best support.

How do the drivers and owner operators like their statements?

They love it. They love to see the statements that Axon produces because they are very detailed. When I’m doing training or orientation, we go through what the statements will look like, and they’re always very happy – usually surprised at the level of detail that’s shown and how easy it’s going to be for their accountant or bookkeeper to do their taxes at the end of the year. When we start sending statements out to new drivers, there has never been a question of anything that’s on there. It’s so detailed as far as their mileage: their rate is shown per mile or a flat rate. The deductions are itemized, the fuel is itemized per purchase, and it’s also split up between US and Canadian, which is great. It always accounts for all the GST.

Is payroll easier with Axon Software?

If I had to do it all manually, I can’t even say. It would be insane. If I ever had to do our accounting manually again, it would take way more staff, probably five times if I had to guess, because Axon is just extremely efficient. The direct deposit system is great. It’s easy to set up in our system and the drivers have their pay as soon as pay day comes around.

Has Axon Software given people the ability to do their jobs better?

Axon allows our different departments to do their job better than they would be able to without it because Axon keeps up on all of the trucking requirements, from FMCSA to DOT. It allows operations to easily do their job, safety and administration to easily do their job. And it takes into account every part of the business instead of just one, like QuickBooks would. When I have new staff starting, or a new division, or somebody starting within a division, I can always set their permissions. I set them up as a user and easily set up the permissions that are listed per area. It’s easy to find a permission to allow or disallow access. It’s very simple to set up groups and assign groups to different people, giving them specific information.

Has Axon Software helped you deal with paperwork and getting invoices out more quickly?

Axon has developed a mobile application that we use. It allows us to do all of our dispatch and receive all of our paperwork online from the driver’s phone or tablet. What it’s done for us is allow us to have all of the delivery paperwork immediately once the load is delivered. In turn, we have our invoices out faster and our receivables come in quicker. With the application we are able to get the paperwork in, I would say on average, one to two weeks quicker, depending on the driver. The other thing that it has allowed us to do is bring in some consistency. Prior to the app, drivers were sending in paperwork in different ways. Some through a scanning program, some through email, fax, mail, and there was no consistency. Now it’s consistent, and it’s on time. We are also able to get attachments of photos. This allows us to have instant photos attached to the order if there was any damage found at pick-up. At the time of delivery, if there was no damage, pictures prove that as well. It’s helped us save a lot of money from claims. It’s done directly from the driver’s phone or tablet, and it’s almost immediately in our system for us to view.

Is Axon Software easy to use?

The software is extremely user-friendly. I have recently trained a new staff member on it and she picked it up very quickly. She actually told me that it’s the best software she has ever used. It’s easy to use and does what she needs it to. We own more than one company and run an Axon program for each company individually, and it’s great because all of the reporting systems are the same. When we do inter-company transactions, it’s very easy to move from one to the other.

What about the fuel tax system?

I remember doing IFTA manually before Axon, and it was a nightmare to figure out the miles and fuel purchases per jurisdiction, per truck. With the Axon program, you have a fully integrated IFTA system. It picks up the fuel purchases directly from the payables invoice because it’s integrated. It also allows us to easily input the mileage. It creates the IFTA program reports. It allows us to either do it on a fleet basis or an individual truck basis, which we find is very important I remember back to when we were doing it manually and we were using all the spreadsheets and Excel programs. It was a very in-depth process. Now, it’s so quick and easy. There’s nothing to it.

Bottom line, does Axon Software help your company run more efficiently?

We currently run about 40 trucks. I could easily double our fleet with the same staffing. Without Axon I would have to double my staffing. That saves us $150,000 a year.


Do you want to display the time on your transactions and other documents using the 24-hour clock (e.g. 13:00 for 1 pm)? You can set this up for all your employees on the Business > Setup Options > Customization tab using the HH:mm or H:mm format. If you are using the default Windows settings, choose the long time format HH:mm:ss on your workstation (Settings > Time & Language > Regions > Change date formats).


Dispatch is at the heart of your company’s operations, and Axon ensures that every aspect of the dispatching process is fully integrated. But there’s so much more to your operations and Axon is there to help you every step of the way.


Contract drivers are independent contractors who are not on your payroll and who are responsible for submitting their own source deductions to the government (IRS/CRA). The system will treat contract drivers similarly to owner operators, with pay and expenses recorded on a Driver Settlement.

Monthly Deductions

You can set up fixed monthly pay deductions, such as insurance or loan repayments, as recurring transactions on the Employees screen. The recurring transaction can be set up as a percentage of other categories. A common example is a fuel administration fee that you charge back to the drivers for the use of your fuel credit cards. In this way, the recurring transaction is tied to the amount of fuel that’s actually purchased. If you want to track the year to date or life to date of a transaction, be sure the transaction has a unique Category Name so that the system can distinguish between similar items (e.g. 2 loans).

Additional Pay Options

The Reimbursements screen can be used to reimburse contract drivers (e.g. for tolls or vehicle repairs) on their next driver settlement. TThe Driver Settlement Transactions screen is a convenient way to enter driver pay if you don’t want to calculate it on each individual ticket Use the Trailer Moves screen to pay drivers when they are moving trailers from one location to another.


The Contract Driver Liability Report provides a breakdown of the total outstanding contract driver transactions by driver. It’s designed to help you reconcile any discrepancies with your Account Activity Report (GL Account – equals – Contract Driver Liability account). Choose the 1099 Form and Report to print a 1099 form based on driver pay for all non-exempt contract drivers.


Axon’s software is integrated with ACE/ACI making it easy for you to provide border authorities with advance information about your shipments. ACE/ACI manifests can be transmitted directly from the Axon program. Employee records, dispatching, and ACE/ACI shipments are fully integrated so there’s no need to enter information more than once. You have a complete record of the manifests’ history as the system records all the messages you receive regarding your manifests.


Every business is different, so you need software that is flexible enough to meet your particular needs. Whether your drivers are owner operators, company drivers, contract drivers, or third-party carriers, Axon can handle it.

Company Drivers

Company drivers are on your company’s payroll. If you’re using Axon’s payroll program, you can use payroll departments to process different groups of employees.

Owner Operators

Owner operator pay is recorded on equipment statements. They can be set up as drivers if you want to track additional information (such as ACE Id).

Contract Drivers

Contract drivers are independent contractors who are not on your payroll and who are responsible for submitting their own source deductions to the government. The system will treat contract drivers similarly to owner operators, with pay recorded on a driver settlement.


You can set up default pay calculations for your third-party carriers. You can also set up pay rates for orders and tickets (e.g. if you are paying the carrier a percentage of the revenue) or other pay based on quantity. The Match to Carrier Invoice option on payables invoices is helpful in ensuring the expected amount is being paid or to record any adjustments for expected differences.


Want to learn how to put more money on your bottom line while spending far less time working at it than you do now? Call now 1.800.567.8385 or fill out our form below to reserve a copy of the free book: “HOW WE TRIPLED OUR FLEET SIZE WITHOUT ADDING ANY OFFICE STAFF!” In this amazing book, you’ll discover:

  • How properly integrating your dispatch and operations software with your back‐office systems can slash your current office staff’s workload in half!
  • How a simple one‐step interface option can help cut 10 days of work or more—each and every month—off your fuel bill processing.
  • What most trucking software companies don’t want you to know about their so‐called “Real‐Time” systems that could cost you thousands of dollars every month.
  • Why integrating your Accounts Payable transaction entries with your operations software will save you over half a week of work—every month.
  • And much more!
Axon Software