How Proactive Support Takes the Pressure Off

How Proactive Support Takes the Pressure Off

Are you thinking about investing in Axon Software? You may be a little nervous. It’s a large investment of time and resources and your staff may be worried about learning a new software, while keeping up with their regular work duties, but your fears are unnecessary.

Axon Software provides professional commitment, training, and support at every step in the process. Since 1982, Axon Software has created and refined the industry’s most proven formula for success with an outstanding customer retention rate. Every Axon Software employee is fully invested to make your transition to our software as painless and smooth as possible.

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“I was president of a major trucking company for many years, and this is the only software system I’ve ever worked with where we could get this kind of customer support.”

FrankFrank Pender
PX Transportation
New Braunfels, TX 78132, USA

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We have a commitment to providing the best support possible

Axon Software includes the industry’s first and only Pro-Active, Intelligent Support System to save you from costly down-time! No software product can provide real value without an outstanding support team behind it. Axon Software’s team strives to provide the best level of support possible. Our average response times are the best in the industry. And we have provided our team with their own sophisticated set of management tools to ensure that calls are dealt with properly, and as quickly as possible.

But that just wasn’t good enough for our tough standards. So our support group and our R&D team came up with a game-changing technological advancement – a support early-warning system built right into your software that alerts us to potential critical problems automatically!

That’s right – the software actually sends our development and support team an email message alerting us of any problems or inconsistencies with your information or programs. Then our team can immediately get to work solving your problem – often before you’re even aware there was one!

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“It is a great experience, and I have enjoyed training with them. Every time I call Axon support, I have no issues. They are very helpful. It’s a great experience. It’s just a great accounting product, dispatching product, and I would recommend it to whoever asked me about it.”

KhrisKhris Kakosimidi
Fleet Manager
EGL Logistics
Glendale, CA 91204, USA

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A “Magic” Data Recovery System

Axon Software comes with a “Magic” Data Recovery System that protects you from losing precious information. In technical terms, Axon Software includes “Full Concurrency and Recovery Support in the Database.” What that mouthful means is that, if your server (the computer where all your data is stored) “crashes” in the middle of entering a transaction, such as a check or an invoice, your information won’t be lost or damaged! (No other software on the market has this protection built in.)

On other, less advanced software systems, when a computer “crashes”, the software will either squawk at you to run some kind of complicated (and time-consuming) “fix” on the data, or it will ignore the problem, and let you suffer the consequences down the road. Axon Software automatically detects conflicting transactions. And if the server crashes, Axon Software will automatically check the integrity of the database and roll back any uncompleted transactions to return to a consistent (in balance) state. What this means to you is that your data is secure and protected from damage. It saves you time, frustration and lost revenue.

“Consistency” means less training time and fewer errors. Having all your management systems fully-integrated means that all of your applications work the same way. This means you’ll need to spend far less time in training. You won’t get confused because one part of your software works one way and another a different way. So you’ll make far fewer mistakes. You won’t need to worry about updating many different pieces of software, since everything is brought up-to-date with a single update. And you’ll be completely supported by one support desk (rather than being forced to call several different help desks just to get a simple answer).

The bottom line is that having the complete consistency you get with Axon Software will get rid of your frustration, and save you lots of time and plenty of money.

Do you agree that totally integrated trucking software, with the industry’s best support, could be a major key to saving time, money, and keeping your business organized and error-free?

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Axon Software